Prepare the details for your transport enquiry

Give the collection and delivery points, including the country and town for each location. Add your preferred date and any organisational details for collection and handover.

If some arrangements remain open, distinguish confirmed information from the points you want to discuss. Describe separate route sections individually so that the planned journey is easy to follow. It is also helpful to identify the person or department on your side responsible for discussing the order and explain what the contact concerns.

Include the type of goods, their weight, dimensions and how they will be prepared for transport. For hanging garments, describe the collection and garment rail needs; for pallets, include their number and layout.

Mention whether you want to discuss a tail lift or loading from the side. For electronics, documents or luxury goods, add packaging details. This connects questions about the vehicle and security arrangements to the actual shipment, rather than relying only on a general description of the goods.

List the matters you want to clarify, such as tracking, seals, insurance cover or making a damage claim. Explain whether your enquiry concerns hanging garments, electronics transported to TAPA standards, express transport or other high-value goods.

You can hold the conversation in Polish, German or English. For an urgent shipment, dispatch is available 24/7; have the same route and cargo information ready. A consistent set of details helps move the conversation from a general enquiry to the needs of your proposed transport.